Shop Policies
Last updated: 11 September 2026
This Shop Policies page applies to purchases made through https://wriviewer.com.
Wriviewer is operated by Crofame Ltd, Company No. 16776271, registered in England and Wales.
For questions regarding orders, delivery, returns or refunds, contact:
Email: hello@wriviewer.com
1. Shipping & Delivery
We aim to process and dispatch orders as quickly as reasonably possible.
Available delivery methods, estimated delivery times and delivery charges will be shown at checkout before you place your order.
Delivery times are estimates unless we expressly agree otherwise.
Under UK distance-selling rules, goods should normally be delivered within 30 days unless a different delivery period has been agreed with the customer. (GOV.UK)
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your delivery information, please contact us as soon as possible at hello@wriviewer.com.
We cannot guarantee that an address can be changed once an order has been dispatched.
2. UK and International Shipping
We may offer delivery within the United Kingdom and, where available, to selected international destinations.
Available destinations will be shown at checkout.
International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless otherwise stated.
These charges are outside our control and are the responsibility of the customer where applicable.
3. Delayed or Missing Orders
Delivery may occasionally be delayed by circumstances outside our reasonable control, including courier disruption, weather, customs, public holidays or transport disruption.
If your order has not arrived within the expected timeframe, contact:
Please include your name and order number.
We may need to investigate the delivery with the relevant courier before arranging a replacement or refund.
4. Damaged or Incorrect Orders
If you receive an item that is:
- damaged;
- faulty;
- incorrect;
- materially different from its description,
please contact us as soon as reasonably possible.
Where helpful, provide:
- your order number;
- a description of the problem;
- photographs of the item and packaging.
Nothing in this policy limits your statutory consumer rights.
5. Cancelling an Order
If your order has not yet been dispatched, contact us as soon as possible if you wish to cancel it.
If the order has already been dispatched, the return rules below may apply.
For most eligible goods purchased online, UK consumers generally have 14 days after receiving the goods to tell the seller that they wish to cancel, without needing to provide a reason. (GOV.UK)
6. Returns
After notifying us that you wish to cancel an eligible purchase, you generally have a further 14 days to return the goods. (GOV.UK)
To request a return, contact:
Please include:
- your name;
- order number;
- the item you wish to return.
Returned products should be appropriately packaged and should not be used beyond what is reasonably necessary to inspect them.
Consumers may inspect goods in a similar way to how they would inspect them in a physical shop. (GOV.UK)
7. Return Shipping Costs
Where you return an item simply because you have changed your mind, you may be responsible for the cost of returning the item where permitted by law and where this was made clear before purchase.
If an item is faulty, damaged, incorrect or not as described, contact us before returning it so that we can arrange an appropriate solution.
8. Refunds
Where you are entitled to a refund, we will normally refund the payment using the original payment method.
For eligible online cancellations, refunds must generally be made within 14 days of receiving the returned goods, or appropriate evidence that the goods were returned. (GOV.UK)
Where required by law, we will refund the cost of the standard delivery option.
If you chose a more expensive delivery method, we are not required to refund the additional amount above the cost of standard delivery. (GOV.UK)
9. Exchanges
Where stock is available, we may offer an exchange.
If you would like to exchange an item for another size, colour or product, contact:
Availability cannot be guaranteed.
10. Personalised and Made-to-Order Products
Products that are made to your specifications or clearly personalised may not be eligible for return simply because you changed your mind.
This does not affect your rights if the product is faulty, damaged, incorrect or not as described.
11. Digital Products
Wriviewer may offer digital products in the future, including downloads, publications, digital files or other digital content.
For digital content supplied immediately, we may ask you to:
- expressly agree that the supply can begin before the end of the 14-day cancellation period; and
- acknowledge that you will lose your right to cancel once the supply or download begins.
UK online-selling rules require this consent and acknowledgement where digital content is supplied immediately. (GOV.UK)
If we do not obtain the required agreement, your statutory cancellation rights may continue to apply.
Your legal rights regarding faulty or non-conforming digital content remain unaffected.
12. Sale and Promotional Items
Products purchased during a sale or promotion remain covered by your statutory rights.
A discounted price does not remove your rights where an item is faulty, damaged or not as described.
13. Contact
For order enquiries, shipping, cancellations, returns or refunds, contact:
Wriviewer
Operated by Crofame Ltd
Company No. 16776271
Registered in England and Wales
Email: hello@wriviewer.com
Registered office details will be updated on this website when the company’s registered office information is updated.